Gia Huy Silk do not accept changes to fabrics, fit and customizations once the garment has gone to our tailors. So we encourage customers to take their time to choose their fabrics and details carefully as it is impossible to entertain certain changes without re-cutting our fabrics.
Gia Huy Silk refund policy will cover the following defects for a period of 90 days.
1. Faded color
We offer a full refund or cover all alterations or replacement costs up to the face value of the defective item. For shipping, we will only absorb one-way back shipping costs. We will not be responsible for any costs, losses or damages incurred as a result of the use of our product.
Contact us at our contact us page or email us at [email protected] to let us know when you visited our store and your concerns. We are accountable for our products and will get back to you fast. Our delivery address is as follows:
Gia Huy Silk Shop
50 Pham Ngu Lao, Hue